100 Night Free Trial
Free Next Day Delivery
Interest Free Payments
15 Year Guarantee
Top Questions
COVID-19: Can I still order?
Yes, you can still order and we will deliver your mattress with our contactless delivery service.
COVID-19: Are you taking precautions in your warehouse to prevent the spread of COVID-19?
We’re following all government guidelines and have put new measures in place to keep warehouse staff safe, including updated hygiene processes, new shift structures to minimise the number of people working together. We have also introduced a new contactless delivery service for both our 1-person and 2-person delivery services.
COVID-19: Can you still remove my old mattress?
Yes, please select this service when placing your order in the checkout page.
COVID-19: I'm self-isolating, can I still receive delivery?
Yes, please make us aware prior to delivery and we will adopt our most stringent no-contact delivery service. Should you want to delay your delivery this is fine, simply email or call us with your order number and we'll reschedule accordingly.
COVID-19: Can I still return my mattress under the 100-night trial scheme?
Yes, we are still accepting and processing 100-night trial return requests. To raise a return request please email us at sales@rem-fit.co.uk making sure that you include your order number. Here is a link to our 100-night trial page where you'll find further information about this service.
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Returns (ex 100-night trial returns)
How do I return other items?
Simply email us within 14 days of receiving delivery at sales@rem-fit.co.uk or call 0800 456 895. Please note, items must be in their original packaging and in a new condition. We will arrange collection but the cost will be covered by you and reflected in your refund.
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100 Night Trial Questions
Why does the mattress need to be in good condition if returning it?
We donate 100% of our mattresses to the British Heart Foundation. In order for them to sell the mattress on through their network of UK based stores, the mattress needs to be in a clean and usable condition. 100% of proceeds go to the British Heart foundations charity.
Will I need the box and plastic packaging if returning the mattress?
No, we want you to get the full experience when trialling the mattress so please discard of all packaging once delivery is received.
Do I still qualify for the 100-night trial if I decide to finance my order with you?
Yes, of course. If you decide to return the mattress we will refund all instalments you have paid to date and cancel the agreement for you.
Can I exchange my REM-Fit mattress for a different REM-Fit mattress?
Yes, you can exchange your first mattress for a different model. Please begin the process with our clever chat bot in our 100-night trial page. This page can be loacted above the header of the website or in the footer of the website.
My order contained free gifts, what happens to these if I return my mattress?
In order to receive a full refund when returning your mattress under the 100-night trial scheme, please follow the below instructions.Free gifts must be unused. Free gifts must be in their original packaging. Free gifts must be returned - REM-Fit will provide a free collection. If you have used your free gifts please contact us and we will provide you with a selection of options to consider.
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COVID-19
COVID-19: Can I still order?
Yes, you can still order and we will deliver your mattress with our contactless delivery service.
COVID-19: Are you taking precautions in your warehouse to prevent the spread of COVID-19?
We’re following all government guidelines and have put new measures in place to keep warehouse staff safe, including updated hygiene processes, new shift structures to minimise the number of people working together. We have also introduced a new contactless delivery service for both our 1-person and 2-person delivery services.
COVID-19: Can you still remove my old mattress?
Yes, please select this service when placing your order in the checkout page.
COVID-19: I'm self-isolating, can I still receive delivery?
Yes, please make us aware prior to delivery and we will adopt our most stringent no-contact delivery service. Should you want to delay your delivery this is fine, simply email or call us with your order number and we'll reschedule accordingly.
COVID-19: Can I still return my mattress under the 100-night trial scheme?
Yes, we are still accepting and processing 100-night trial return requests. To raise a return request please email us at sales@rem-fit.co.uk making sure that you include your order number. Here is a link to our 100-night trial page where you'll find further information about this service.
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Order Delivery
How long does delivery take?
Depending on your postcode delivery can take between 1-10 working days. The vast majority of areas are available on a next day lead time. Once you enter your postcode into the checkout page you will be provided a list of delivery services available to your area.
How are REM-Fit mattresses delivered?
For your convenience we vacuum press and roll our mattresses so that we can deliver them in a convenient and manageable way. This doesn't harm the mattress and ensures the product is well protected during transit.
Can you take away my old mattress?
Yes, please select our premium two man delivery service when ordering making sure you check the extra option to collect your old mattress.
Do you deliver to room of choice?
Yes, please select our premium 2-person delivery service when ordering. Our free delivery service is to the front door of your building. So, if you need an extra helping hand simply select our 2-person service.
Will I get a time slot for delivery?
This depends on the delivery service that you choose. Our free '1-person team' delivery service is between 8am - 6pm. You can select a guaranteed AM slot for an extra £10 - this will ensure delivery is between 8am-12pm. Alternatively, you can select our premium '2-person team' delivery service which will include delivery to room of choice, narrowed down time window and a 30 minute pre-arrival phone call.
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Mattress Guarantee
How long is the mattress guarantee?
We believe in the superior quality of our mattresses, which is why we provide a 15 year guarantee as standard on all mattress models. For full deatils on our guarantee please head over to our T&C page
How do I make a guarantee claim?
If your mattress is covered by the guarantee and you would like to replace it, please contact our Customer Service by email at sales@rem-fit.co.uk or by phone on 0800 014 9366 (Monday to Friday 9am to 5pm).
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My REM-Fit Order
How do I edit/update my order?
Once you order has been placed please contact customer service on 0800 014 9366 or email sales@rem-fit.co.uk for all changes relating to mattress size change, delivery address change, contact detail change, cancellation, delivery dates.
I want to cancel my order, what do I do?
Please contact customer services on 0800 014 9366 or sales@rem-fit.co.uk and we will be happy to help you.
Can I track my order?
We will provide you tracking information as soon as we dispatch your items for delivery so that you'll know when to expect them.
How long can the mattress stay in the box?
To ensure maximum comfort, we recommend that the mattress is removed from its box and unrolled within 4 months of receiving it.
How soon can I use my mattress after unpacking it?
You can sleep on it immediately but it's best to let it rise and reach maximum height which can take 2-3 hours depending on room temperature.
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Refer a Friend
How do I start referring friends to earn £50 each time?
To become a member of our refer a friend programme you must first make a purchase on our website and then sign up to our referral program with Referral Candy http://remfit.referralcandy.com/
Who can I share my referral code with?
The referral discount code is only to be shared with friends & family. Our refer a friend programme is not an affiliate programme and sharing the refer a friend discount code on 3rd party websites is not permitted. Sharing the discount code across social media other than through one’s own profile page is also not permitted. Should we have reason to suspect that the refer a friend programme has been abused and not treated within the spirit of the programme we reserve the right to cancel and refuse rewards and repayments.
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