Watch Our Sleep Trial AI Video Explainer
Rest assured with our up to 200-night sleep trial in your home, in partnership with the British Heart Foundation including Free returns on all orders, 100% full refund (no catch, completely risk free).
Risk Free
We provide a risk-free sleep trial on all our mattresses. This allows you to sleep on a REM-Fit for up to 200-nights in the comfort of your own home and really put it to the test!
What's the catch?
There are no catches. if the mattress, for whatever reason doesn't live up to your expectations, you can send it back for a full refund. There are no collection charges either!
Bedding-In
We request that you give your new REM-Fit mattress 30 nights to bed-in before you raise a return. This will give your body the right amount of time to fully adjust to the new sleeping surface.
How?
How do I raise a return request? Simply use our chat bot on this page and you will be able to raise a return or exchange request.
We never waste a returned mattress
We donate our mattresses to the British Heart Foundation. In order for them to sell the mattress on through their network of UK based stores the mattress needs to be in a clean and usable condition.
100% of proceeds go towards the British Heart Foundation charity.
Frequently Asked Questions
When does the trial start?
Your trial starts the day your mattress is delivered and received by you.
Do I need a mattress protector?
It's not something we stipulate, but we do require you to keep the mattress in a good condition.
To extend the trial period from 100-nights to 200-nights, you do need to purchase a REM-Fit mattress protector at the time of your order.
Why does the mattress need to be in good condition if returning it?
As part of our social and environmental awareness, returned mattresses are either donated to charity and sold on through our partners at the British Heart Foundation or sold on as ‘rejuvenated’ mattresses via various channels and therefore must be clean. Rejuvenated mattresses are steam cleaned, maintained and if required fitted with a brand-new REM-Fit mattress cover. Rejuvenated mattresses are never sold on as ‘new’ on our website.
Will I need the box and plastic packaging if returning the mattress?
No, we want you to get the full experience when trialling the mattress so please discard of all packaging once delivery is received.
Do I still qualify for the sleep trial if I decide to finance my order with you?
Yes, of course. If you decide to return the mattress we will refund all instalments you have paid to date and cancel the agreement for you.
Can I really trial a mattress for up to 200-nights?
Yes, and there are no catches either. If the mattress, for whatever reason doesn’t live up to your expectations, you can send it back for a full refund or exchange it to a different model. There are no collection charges either!
Can I exchange my REM-Fit mattress for a different REM-Fit mattress?
Yes, you can exchange your first mattress for a different model. Please begin the process with our clever chat bot.
How do I return my mattress under the 100-night trial?
We've made the process easy with our clever 100-night trial chat bot. Please have your order number handy and then begin the process via our live chat - if you should need any assistance please email us at sales@rem-fit.co.uk.
My order contained free gifts, what happens to these if I return my mattress?
In order to receive a full refund when returning your mattress under the mattress sleep trial scheme, please follow the below instructions.
- Free gifts must be unused.
- Free gifts must be in their original packaging.
- Free gifts must be returned - REM-Fit will provide a free collection.
If you have used your free gifts, please contact us and we will provide you with a selection of options to consider. Free items T&Cs can be found here
I have an instalment plan but want to return part of my order?
We will refund you in full for the items that you have returned. This will be reflected on your monthly instalments plan and be deducted off your monthly payments, reducing the amount you pay each month.
Shop Our Award-Winning Mattresses
- Medium-Firm Support (7/10): Ideal balance of comfort and support.
- Pressure-Relieving Cooling Foam: Breathable foam designed to reduce pressure and prevent overheating.
- 1000 Pocket Springs for Hybrid Support: Tailored support with zoned pressure relief for enhanced comfort and body alignment.
- Edge-to-Edge Stability & Motion Isolation: Reinforced edges and motion isolation ensure uninterrupted sleep.
- Eco-Friendly Mattress Recycling: Convenient recycling for a sustainable choice.
- Made in the UK: Quality craftsmanship you can trust.
Available in 5 sizes
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Medium-Firm Support (7.5/10): Perfect balance for comfort, spinal alignment, and pressure relief.
- Which? Best Buy Mattress: Trusted for superior quality and performance.
- Hybrid Comfort & Support: Deep, breathable memory foam and 4000 pocket springs adapt to your body for tailored, zoned support.
- Edge-to-Edge Stability & Motion Isolation: Reinforced edges maximise your sleeping surface, while motion isolation ensures an undisturbed sleep.
- Eco-Friendly Mattress Recycling: Convenient recycling service for your old mattress, making your purchase more sustainable.
- Made in the UK: High-quality craftsmanship from a UK manufacture.
- In Stock: *Free 1-3 day delivery to room of choice.
Available in 10 sizes
- Firm Support (9/10): Ideal for those seeking extra support and spinal alignment.
- Which? Best Buy Mattress: Trusted for superior quality and performance.
- Hybrid Comfort & Support: Deep, breathable memory foam and 2000 firm pocket springs offer zoned pressure relief and tailored support.
- Edge-to-Edge Stability & Motion Isolation: Reinforced edges and motion isolation ensure a restful, undisturbed sleep.
- Eco-Friendly Recycling: Sustainable old mattress disposal available.
- Made in the UK: High-quality craftsmanship from a UK manufacturers.
- In Stock: *Free 1-3 day delivery to room of choice.
Available in 10 sizes