What information we collect and how
The information we collect via the Website may include.
- Any personal details you knowingly provide us with through forms and via our email, such as name, address, telephone number etc.
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your enquiry;
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out.
Your right of Data Access
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please contact us. In cases where such a request is manifestly unfounded or excessive we can request a “reasonable fee” to deal with the request; or refuse to deal with the request. In either instance we will justify our decision.
Your right to be forgotten
GDPR provided individuals to have their personal data erased. This is known as the “Right to Erasure” or the “Right to be Forgotten”. If you wish to exercise this right, you need to make this to us verbally or in writing. We have one month from the date of this request to process it in line with Article 17 of GDPR. Your right to erasure does not apply if there is statutory requirement to keep this information. In cases where such a request is manifestly unfounded or excessive we can request a “reasonable fee” to deal with the request; or refuse to deal with the request. In either instance we will justify our decision.
General Data Protection Regulations (GDPR) & Security
We are committed to ensuring that your information is secure and all personal data we collect is handled in accordance with GDPR. To protect your information, prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Newsletter/Marketing Email Policy
When making a purchase, you are offered the opportunity to sign up to receive special offers and newsletters from us. Should you want to stop receiving these emails you can opt out of future emails from us by visiting firstname.lastname@example.org logging in with your email address and password, and changing the 'Ok to email' selection to 'No'. We will ensure you are not sent any further marketing emails.
The types of cookies we use on our website
Session cookies – these are temporary and are erased when you close your internet browser.
Persistent cookies – these remain on your hard drive until you erase them or they expire at a pre-set deletion date.
Strictly necessary cookies
These cookies enable services you have specifically asked for.
They are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like forms, shopping carts and payment processing, cannot be provided.
These cookies collect anonymous information on the pages visited.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.
These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
These cookies remember choices you make to improve your experience.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests.
They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation such as advertisers.
Other third party cookies
On some pages of our website, other organisations may also set their own anonymous cookies (for example, a Facebook post or a YouTube video). They do this to track the success of their application, or to customise the application for you. Because of how cookies work, our website cannot access these cookies, nor can the other organisation access the data in cookies we use on our website.
How do I turn cookies off?
It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. However, doing so may prevent the website from working as expected.
All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. To understand these settings, the following links may be helpful, or you can use the Help option in your browser for more details.
Detailed guidance on deleting or controlling cookies is available at www.aboutcookies.org.
Web Analysis & Remarketing
However, if IP anonymization is activated on this website, your IP address will first be truncated in Member States of the European Union or other signatories to the Treaty on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States of America and truncated there. Google will use this information on behalf of the owner of this website to analyse how you use the website, generate reports on activity on the website and provide additional services to the website owner related to the use of the website and of internet. The IP address communicated by your browser within the framework of Google Analytics will not be merged with other Google data. You can change your browser settings to block cookies. However, we advise you that in that case you will not be able to fully use some functions of this website. You can also prevent data generated by the cookie on your use of the website (including your IP address) from being transferred to and processed by Google, by downloading and installing the browser plugin at this link [https://tools.google.com/
For further information about Google Analytics and data protection see https://support.google.com/
Declaration of Consent