Top Questions

Our most frequently asked questions.

Can I really trial a mattress for 100-nights?

There are no catches. If the mattress, for whatever reason doesn’t live up to your expectations, you can send it back for a full refund. There are no collection charges either!

How long does delivery take?

Depending on your postcode delivery can take between 1-10 working days. The vast majority of areas are available on a next day lead time. Once you enter your postcode into the checkout page you will be provided a list of delivery services available to your area.

Can I get 0% finance when ordering?

Yes, 3, 6, 9 or 12 months 0% finance is available if ordering anything over £149. Please select the DivideBuy payment option to apply for finance at the checkout page.

How are REM-Fit mattresses delivered?

For your convenience we vacuum press and roll our mattresses so that we can deliver them in a convenient and manageable box. This doesn't harm the mattress and ensures the product is well protected during transit.

Can you take away my old mattress?

Yes, please select our premium two man delivery service when ordering making sure you check the extra option to collect your old mattress.

How do I edit/update my order?

Once you order has been placed please contact customer service on 0800 014 9366 or email for all changes relating to mattress size change, delivery address change, contact detail change, cancellation, delivery dates.