Top Questions

Our most frequently asked questions.

COVID-19: Can I still order?

Yes, you can still order and we will deliver your mattress with our contactless delivery service.

COVID-19: Are you taking precautions in your warehouse to prevent the spread of COVID-19?

We’re following all government guidelines and have put new measures in place to keep warehouse staff safe, including updated hygiene processes, new shift structures to minimise the number of people working together. We have also introduced a new contactless delivery service for both our 1-person and 2-person delivery services.

COVID-19: Can you still remove my old mattress?

Following guidelines from the government we have temporarily suspended this additional service.

COVID-19: I'm self-isolating, can I still receive delivery?

Yes, please make us aware prior to delivery and we will adopt our most stringent no-contact delivery service. Should you want to delay your delivery this is fine, simply email or call us with your order number and we'll reschedule accordingly.

COVID-19: Can I still return my mattress under the 100-night trial scheme?

This service has been temporarily suspended until further notice. We use The British Heart Foundation to collect our mattresses which they then sell on through their charity stores. The BHF have closed all their stores and delivery/collection services. This means that any scheduled 100-night trial collections over the next 2 weeks will need to be rearranged. This also means that we’re temporarily unable to schedule new collection dates for any 100-night return requests. We will still be accepting and processing 100-night trial return requests but will not be able to arrange the collection until we receive further notice from the BHF. Should this temporary disruption go beyond two weeks, be assured, we will look at alternative solutions to avoid further inconvenience. We thank you for your understanding.

COVID-19: Is your customer service still operating?

Yes, please contact our customer service team on 0800 014 9366 or use our live chat or email us at sales@rem-fit.co.uk