100 Night Trial Questions
We provide a risk-free sleep trial on all our mattresses. You can sleep on a REM-Fit for 100-nights in the comfort of your own home and really put it to the test! There are no catches. If the mattress, for whatever reason doesn’t live up to your expectations, you can send it back for a full refund. There are no collection charges either! If the mattress isn't 100% right for you simply head to our 100-night trial returns chat bot here or email us at email@example.com or call 0800 456 895.
Your 100-night trial starts the day your mattress is delivered and received by you.Your 100-night trial starts the day your mattress is delivered and received by you.
We donate 100% of our mattresses to the British Heart Foundation. In order for them to sell the mattress on through their network of UK based stores, the mattress needs to be in a clean and usable condition. 100% of proceeds go to the British Heart foundations charity.
No, we want you to get the full experience when trialling the mattress so please discard of all packaging once delivery is received.
Yes, of course. If you decide to return the mattress we will refund all instalments you have paid to date and cancel the agreement for you.
There are no catches. If the mattress, for whatever reason doesn’t live up to your expectations, you can send it back for a full refund. There are no collection charges either!
It's not something we stipulate but we do require you to keep the mattress in a good condition so that we can donate to The British Heart Foundation - so it's a good idea to use a mattress protector
Yes, you can exchange your first mattress for a different model. Please begin the process with our clever chat bot here
We've made the process easy with our clever 100-night trial chat bot which can be accessed here 24/7 - please have your order number handy and then begin the process - if you should need any assistance please email us at firstname.lastname@example.org or call 0800 456 895. Please note, our live human chat assistants cannot process return/exchange requests.
In order to receive a full refund when returning your mattress under the 100-night trial scheme, please follow the below instructions.Free gifts must be unused. Free gifts must be in their original packaging. Free gifts must be returned - REM-Fit will provide a free collection. If you have used your free gifts please contact us and we will provide you with a selection of options to consider.
We will refund you in full for the items that you have returned. This will be reflected on your monthly instalments plan and be divided off your monthly payments, reducing the amount you pay each month.