100 Night Trial Questions

How does the 100-night trial work?

We provide a risk-free sleep trial on all our mattresses. This allows you to sleep on a REM-Fit for 100-nights in the comfort of your own home and really put it to the test! There are no catches. If the mattress, for whatever reason doesn’t live up to...

When does the trial start?

We provide a risk-free sleep trial on all our mattresses. This allows you to sleep on a REM-Fit for 100-nights in the comfort of your own home and really put it to the test! There are no catches. If the mattress, for whatever reason doesn’t live up to...

Why does the mattress need to be in good condition if returning it?

No, we want you to get the full experience when trialling the mattress so please discard of all packaging once delivery is received.

Will I need the box and plastic packaging if returning the mattress?

No, we want you to get the full experience when trialling the mattress so please discard of all packaging once delivery is received.

Do I still qualify for the 100-night trial if I decide to finance my order with you?

Yes, of course. If you decide to return the mattress we will refund all instalments you have paid to date and cancel the agreement for you.

Can I really trial a mattress for 100-nights?

There are no catches. If the mattress, for whatever reason doesn’t live up to your expectations, you can send it back for a full refund. There are no collection charges either!

Do I need to use a mattress protector?

It's not something we stipulate but we do require you to keep the mattress in a good condition so that we can donate to The British Heart Foundation - so it's a good idea to use a mattress protector

Can I exchange my REM-Fit mattress for a different REM-Fit mattress?

Yes, you can exchange your first mattress for a different model. Please begin the process with our smart chat bot here

How do I return my mattress under the 100-night trial?

We've made the process easy with our smart chat bot which can accessed here 24/7 - please have your order number handy and then begin the process - if you should need any assistance please email at sales@rem-fit.co.uk or call 0800 456 895. Please note...

My order contained free gifts, what happens to these if I return my mattress?

In order to receive a full refund when returning your mattress under the 100-night trial scheme, please follow the below instructions.Free gifts must be unused. Free gifts must be in their original packaging. Free gifts must be returned - REM...

I have an instalment plan but want to return part of my order?

We will refund you in full for the items that you have returned. This will be reflected on your monthly instalments plan and be divided off your monthly payments, reducing the amount you pay each month.