100 Night Free Trial
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100 Night Trial Questions

How does the 100-night trial work?

We provide a risk-free sleep trial on all our mattresses. You can sleep on a REM-Fit for 100-nights in the comfort of your own home and really put it to the test! There are no catches. If the mattress, for whatever reason doesn’t live up to your expectations, you can send it back for a full refund. There are no collection charges either! If the mattress isn't 100% right for you simply head to our 100-night trial returns chat bot here or email us at sales@rem-fit.co.uk or call 0800 014 9366.

When does the trial start?

Your 100-night trial starts the day your mattress is delivered and received by you.Your 100-night trial starts the day your mattress is delivered and received by you.

Why does the mattress need to be in good condition if returning it?

We donate 100% of our mattresses to the British Heart Foundation. In order for them to sell the mattress on through their network of UK based stores, the mattress needs to be in a clean and usable condition. 100% of proceeds go to the British Heart foundations charity.

Will I need the box and plastic packaging if returning the mattress?

No, we want you to get the full experience when trialling the mattress so please discard of all packaging once delivery is received.

Do I still qualify for the 100-night trial if I decide to finance my order with you?

Yes, of course. If you decide to return the mattress we will refund all instalments you have paid to date and cancel the agreement for you.

Can I really trial a mattress for 100-nights?

There are no catches. If the mattress, for whatever reason doesn’t live up to your expectations, you can send it back for a full refund. There are no collection charges either!

Do I need to use a mattress protector?

It's not something we stipulate but we do require you to keep the mattress in a good condition so that we can donate to The British Heart Foundation - so it's a good idea to use a mattress protector

Can I exchange my REM-Fit mattress for a different REM-Fit mattress?

Yes, you can exchange your first mattress for a different model. Please begin the process with our clever chat bot in our 100-night trial page. This page can be loacted above the header of the website or in the footer of the website.

How do I return my mattress under the 100-night trial?

We've made the process easy with our clever 100-night trial chat bot in our 100-night trial page. This page can be loacted above the header of the website or in the footer of the website. Please have your order number handy and then begin the process - if you should need any assistance please email us at sales@rem-fit.co.uk or call 0800 456 895. Please note, our live human chat assistants cannot process return/exchange requests.

My order contained free gifts, what happens to these if I return my mattress?

In order to receive a full refund when returning your mattress under the 100-night trial scheme, please follow the below instructions.Free gifts must be unused.  Free gifts must be in their original packaging.  Free gifts must be returned - REM-Fit will provide a free collection. If you have used your free gifts please contact us and we will provide you with a selection of options to consider.

I have an instalment plan but want to return part of my order?

We will refund you in full for the items that you have returned. This will be reflected on your monthly instalments plan and be divided off your monthly payments, reducing the amount you pay each month.