Order Delivery

What is a premium 2-person planned delivery?

Planned delivery makes delivery more convenient by allowing you to arrange a suitable date for your REM-Fit mattress to arrive. As your delivery date draws near we will also narrow this down to a 4 hour delivery slot to allow you to make the most out of your day. Your product will also be delivered to the room of your choice.This service costs £20 The charge is per order and not per product.

How long does delivery take?

Depending on your postcode delivery can take between 1-10 working days. The vast majority of areas are available on a next day lead time. Once you enter your postcode into the checkout page you will be provided a list of delivery services available to your area.

How are REM-Fit mattresses delivered?

For your convenience we vacuum press and roll our mattresses so that we can deliver them in a convenient and manageable way. This doesn't harm the mattress and ensures the product is well protected during transit. 

Can you take away my old mattress?

Yes, please select our premium two man delivery service when ordering making sure you check the extra option to collect your old mattress.

Do you deliver to room of choice?

Yes, please select our premium 2-person delivery service when ordering. Our free delivery service is to the front door of your building. So, if you need an extra helping hand simply select our 2-person service. (this service has been temporarily suspended due to new government guidelines 02/11/2020)

Will I get a time slot for delivery?

This depends on the delivery service that you choose. Our free '1-person team' delivery service is between 8am - 6pm. You can select a guaranteed AM slot for an extra £10 - this will ensure delivery is between 8am-12pm. Alternatively, you can select our premium '2-person team' delivery service which will include delivery to room of choice, narrowed down time window and a 30 minute pre-arrival phone call.

Can I have delivery on a Saturday?

For an additional £30 we can guarantee delivery on a Saturday via our '1-person' delivery service. Delivery will be between 8am-12pm. Select option when checking out.

Do you deliver outside of the UK?

We currently deliver to the UK only.

Who do I contact for delivery information?

Unless stated otherwise please contact our support team at sales@rem-fit.co.uk or call us on 0800 014 9366 or message us via our Facebook messenger.

My items arrived damaged?

Please contact Customer Services within 24 hours of receipt of your items to notify us of any faults/damages and provide photographic evidence as soon as possible. We will exchange any product that is either damaged or faulty upon delivery provided that you have followed all applicable terms and conditions - before processing a damaged/disputed goods claim, we will require a photograph of the item. It is the responsibility of the customer to ensure that before signing for receipt of the items, the customer is satisfied that it has been received in good condition.