Order Delivery

What is planned delivery?

Planned delivery makes delivery more convenient by allowing you to select a specific date for your REM-Fit mattress to arrive. As your delivery date draws near we will also narrow this down to a 4 hour delivery slot to allow you to make the most out ...

How long does delivery take?

Depending on your postcode delivery can take between 1-10 working days. The vast majority of areas are available on a next day lead time. Once you enter your postcode into the checkout page you will be provided a list of delivery services available to...

How are REM-Fit mattresses delivered?

For your convenience we vacuum press and roll our mattresses so that we can deliver them in a convenient and manageable box. This doesn't harm the mattress and ensures the product is well protected during transit.

Can you take away my old mattress?

Yes, please select our premium two man delivery service when ordering making sure you check the extra option to collect your old mattress.

Do you deliver to room of choice?

Yes, please select our premium 2-person delivery service when ordering. Our free delivery service is to the front door of your building. So, if you need an extra helping hand simply select our 2-person service.

Will I get a time slot for delivery?

This depends on the delivery service that you choose. Our free '1-person team' delivery service is between 8am - 6pm. You can select a guaranteed AM slot for an extra £10 - this will ensure delivery is between 8am-12pm. Alternatively, you can select ...

Can I have delivery on a Saturday?

For an additional £30 we can guarantee delivery on a Saturday via our '1-person' delivery service. Delivery will be between 8am-12pm. Select option when checking out.

Do you deliver outside of the UK?

Yes, we can deliver to most parts of Europe. Lead times will be extended and in some cases won't be available until you provide us with your exact delivery location. For delivery costs, please add your items to the checkout and enter your delivery address...

Who do I contact for delivery information?

Unless stated otherwise please contact our support team at sales@rem-fit.co.uk or call us on 0800 014 9366 or message us via our Facebook messenger.

My items arrived damaged?

Please contact Customer Services within 24 hours of receipt of the mattress to notify us of any faults/damages and provide photographic evidence as soon as possible. We will exchange any product that is either damaged or faulty upon delivery provided...