Planned delivery makes delivery more convenient by allowing you to arrange a suitable date for your REM-Fit mattress to arrive. As your delivery date draws near we will also narrow this down to a 4 hour delivery slot to allow you to make the most out of your day. Your product will also be delivered to the room of your choice, and our couriers will set it up, as well as removing any packaging.This service costs £20 The charge is per order and not per product.
Depending on your postcode delivery can take between 1-10 working days. The vast majority of areas are available on a next day lead time. Once you enter your postcode into the checkout page you will be provided a list of delivery services available to your area.
For your convenience we vacuum press and roll our mattresses so that we can deliver them in a convenient and manageable way. This doesn't harm the mattress and ensures the product is well protected during transit.
Yes, please select our premium two man delivery service when ordering making sure you check the extra option to collect your old mattress.
Yes, please select our premium 2-person delivery service when ordering. Our free delivery service is to the front door of your building. So, if you need an extra helping hand simply select our 2-person service.
This depends on the delivery service that you choose. Our free '1-person team' delivery service is between 8am - 6pm. You can select a guaranteed AM slot for an extra £10 - this will ensure delivery is between 8am-12pm. Alternatively, you can select our premium '2-person team' delivery service which will include delivery to room of choice, narrowed down time window and a 30 minute pre-arrival phone call.
For an additional £30 we can guarantee delivery on a Saturday via our '1-person' delivery service. Delivery will be between 8am-12pm. Select option when checking out.
Yes, we can deliver to most parts of Europe. Lead times will be extended and in some cases won't be available until you provide us with your exact delivery location. For delivery costs, please add your items to the checkout and enter your delivery address.
Unless stated otherwise please contact our support team at firstname.lastname@example.org or call us on 0800 014 9366 or message us via our Facebook messenger.
Please contact Customer Services within 24 hours of receipt of your items to notify us of any faults/damages and provide photographic evidence as soon as possible. We will exchange any product that is either damaged or faulty upon delivery provided that you have followed all applicable terms and conditions - before processing a damaged/disputed goods claim, we will require a photograph of the item. It is the responsibility of the customer to ensure that before signing for receipt of the items, the customer is satisfied that it has been received in good condition.