My REM-Fit Order

How do I edit/update my order?

Once you order has been placed please contact customer service on 0800 014 9366 or email for all changes relating to mattress size change, delivery address change, contact detail change, cancellation, delivery dates.

I want to cancel my order, what do I do?

Please contact customer services on 0800 014 9366 or and we will be happy to help you.

Can I track my order?

We will provide you tracking information as soon as we dispatch your items for delivery so that you'll know when to expect them.

How long can the mattress stay in the box?

To ensure maximum comfort, we recommend that the mattress is removed from its box and unrolled within 4 months of receiving it.

How soon can I use my mattress after unpacking it?

You can sleep on it immediately but it's best to let it rise and reach maximum height which can take 2-3 hours depending on room temperature.