100 Night Free Trial
Free Next Day Delivery
Interest Free Payments
15 Year Guarantee

COVID-19 Information

As we navigate this uncertain time, we want to provide assurances that we’re doing everything we can to protect our staff and customers, whilst remaining operational. We’re following all government guidelines and have put new measures in place to keep warehouse staff safe, including updated hygiene processes, new shift structures to limit the amount of people working together and have adopted social distancing best practices. We have also introduced a new contactless delivery service for both our 1-person and 2-person delivery services.

We have created a remote working office and our customer service team are still available to assist all new and existing customers. You can still chat with us on the phone and live chat and email are still fully operational.

We continue to monitor the situation on a day-to-day basis with the health and safety of our staff and customers being paramount to everything we do. Please be assured we’ll keep this page updated with the latest information.

Thank you – REM-Fit

COVID-19 FAQ's
How soon can I receive my delivery?

We're still providing a next day and day of choice delivery service as well as our premium 2-person (room of choice) service. There are no delays in dispatching your goods and tracking details will be emailed to you the night prior to your delivery date. You will be able to track your delivery and if necessary call the courier for an up to date delivery status on the day. You can also call us on 0800 014 9366 or email us at sales@rem-fit.co.uk for updates.

Can I still order?

Yes, you can still order and we will deliver your mattress with our contactless delivery service.

Are you taking precautions in your warehouse to prevent the spread of COVID-19?

We’re following all government guidelines and have put new measures in place to keep warehouse staff safe, including updated hygiene processes, new shift structures to minimise the number of people working together. We have also introduced a new contactless delivery service for both our 1-person and 2-person delivery services.

Can you still remove my old mattress?

Yes, please select this service when placing your order in the checkout page.

I'm self-isolating, can I still receive delivery?

Yes, please make us aware prior to delivery and we will adopt our most stringent no-contact delivery service. Should you want to delay your delivery this is fine, simply email or call us with your order number and we'll reschedule accordingly.

Can I still return my mattress under the 100-night trial scheme?

Yes, we are still accepting and processing 100-night trial return requests. To raise a return request please email us at sales@rem-fit.co.uk making sure that you include your order number. Here is a link to our 100-night trial page where you'll find further information about this service.

Is your customer service still operating?

Yes, please contact our customer service team on 0800 014 9366 or use our live chat or email us at sales@rem-fit.co.uk