COVID-19 Information

As we navigate this uncertain time, we want to provide assurances that we’re doing everything we can to protect our staff and customers, whilst remaining operational. We’re following all government guidelines and have put new measures in place to keep warehouse staff safe, including updated hygiene processes, new shift structures to limit the amount of people working together and have adopted social distancing best practices. We have also introduced a new contactless delivery service for both our 1-person and 2-person delivery services.

We have created a remote working office and our customer service team are still available to assist all new and existing customers. You can still chat with us on the phone and live chat and email are still fully operational.

Our production and delivery services have not been affected by COVID-19. There will be no disruption or delay with delivery of your REM-Fit items.

We continue to monitor the situation on a day-to-day basis with the health and safety of our staff and customers being paramount to everything we do. Please be assured we’ll keep this page updated with the latest information.

Thank you – REM-Fit

COVID-19 FAQ's
Can I still order?

Yes, you can still order and we will deliver your mattress with our contactless delivery service.

Are you taking precautions in your warehouse to prevent the spread of COVID-19?

We’re following all government guidelines and have put new measures in place to keep warehouse staff safe, including updated hygiene processes, new shift structures to minimise the number of people working together. We have also introduced a new contactless delivery service for both our 1-person and 2-person delivery services.

Can you still remove my old mattress?

Following guidelines from the government we have temporarily suspended this additional service.

I'm self-isolating, can I still receive delivery?

Yes, please make us aware prior to delivery and we will adopt our most stringent no-contact delivery service. Should you want to delay your delivery this is fine, simply email or call us with your order number and we'll reschedule accordingly.

Can I still return my mattress under the 100-night trial scheme?

This service has been temporarily suspended until further notice. We use The British Heart Foundation to collect our mattresses which they then sell on through their charity stores. The BHF have closed all their stores and delivery/collection services.

This means that any scheduled 100-night trial collections over the next 2 weeks will need to be rearranged. This also means that we’re temporarily unable to schedule new collection dates for any 100-night return requests.

We will still be accepting and processing 100-night trial return requests but will not be able to arrange the collection until we receive further notice from the BHF. Should this temporary disruption go beyond two weeks, be assured, we will look at alternative solutions to avoid further inconvenience. We thank you for your understanding.

Is your customer service still operating?

Yes, please contact our customer service team on 0800 014 9366 or use our live chat or email us at sales@rem-fit.co.uk